Privacy Statement

Who we are

Visit Knowle Ltd, Company no 12685157, Registered in England
Registered Office: Arundales, Stowe House, 1688 High Street, Knowle, B93 0LY.

Introduction

Visit Knowle is committed to protecting, respecting your privacy and complying with data protection regulations.

This Statement explains when and why we collect personal information, how we use it, [the conditions under which we may disclose it to others] and how we keep it secure. The Statement may change from time to time, but the latest version will always appear on our website.

In compliance with regulations, personal information is only held when legally required, in support of contractual requests, for the legitimate purposes of running our organisation or with your consent.

Personal Information we Collect and Hold

We obtain and retain personal information in several ways, these are:

How we use this Information and Why

We use personal information for a range of purpose, which are:

  • We hold names, addresses, contact details of Members in order to manage and administer a Membership List and to send Newsletters, Annual Reports, Meeting Details and other operating information to our Membership.
  • We hold names, addresses, contact details of Volunteers in order to manage and administer our Volunteer Pool and to co-ordinate activities that we run.
  • We hold names and contact details of Competition Entrants in order to manage and administer the competitions and prize draws that we run and to notify winners.
  • We hold names and contact details of Event Participants in order to manage and administer the events, provide venue/joining details and undertake post-event reviews.
  • We hold names and contact details of Stakeholders and Interested Partie in order to keep them informed of relevant developments.
  • We fulfil our obligations under the CAP Code in publishing details of winners of prize competitions selected by a judging panel.

How we Store and Secure Personal Information

When we receive personal information, we take all appropriate precautions to ensure that it is retained securely. Only authorised persons are allowed access to it. All personal information held in electronic format is protected by strong passwords and is subject also to a secure process for holding backup copies. All personal information held on paper is retained in locked storage.

All personal information held by us is subject to a defined retention period, often a set period of years from your last contact or transaction with us. Details are available upon request (see below.)

Personal information may also be stored on our behalf by third parties (eg Google/Eventbrite etc), after we have validated their Privacy Policies and ensured that suitable agreements are in place.

Please note that transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted over the internet to us or any information that you request from us by email when sent to you.

When we Share Personal Information

We share Personal Information with other organisations on the following basis:

  • Names and contact details of Competition Entrants may be collected by local retailers as agents of Visit Knowle and transmitted/delivered securely to us.
  • Names and contact details of Competition Winners may be shared with local businesses for the purposes of making a prize available.
  • Details of Competition Winners selected by Judging Panels will be published in compliance with the CAP Code.

Your Rights and Exercising Them

You have a right to request the rectification of any inaccuracies in information which we hold about you.

You have a right to object to any use that we make of your personal information and we must desist from making that use unless we are able to demonstrate compelling grounds for not doing so.

You have a right to request the permanent removal of personal information held about and we must comply unless we are able to demonstrate compelling grounds for not doing so.

You have a right of access to the information which we hold about you, to see it or to have a copy of it in a paper or machine transferable format. 

How to Exercise Your Rights or Make Other Enquiries

To exercise any of the above rights or to enquire further about any aspect of this Statement, please write to Visit Knowle via our Registered Office , address above.